How to Register on Nusuk Hajj (hajj.nusuk.sa): Step-by-Step 2026 Guide

Who registers on hajj.nusuk.sa

Nusuk Hajj is Saudi Arabia's direct Hajj programme for countries without a traditional national Hajj mission — the USA, Canada, the UK, most of Europe, Australia and other serviced countries designated each season. If that's you, this platform is the only lawful route to a Hajj visa: the Ministry of Hajj and Umrah is explicit that no intermediaries, external offices or third parties are authorized to register for you.

That warning matters. Every season, pilgrims lose money to "agents" who promise guaranteed spots or ask for private registration fees. The real process is the one below — done by you, in your own account. (If you'd like an expert on a video call while you do it, that's exactly the service we offer — but the account is always yours.)

What you need before you start

• A passport valid for at least six months beyond your return date.
• An email address you can open right now — the platform sends one-time codes at sign-up and at every login.
• A compliant photo — 200×200 pixels, pure white background, small file size. This is the single most common stumbling block; see our photo guide.
• Proof of residence — a residency card, work visa, employment contract, lease or property document.
• Basic travel intentions — expected arrival date, length of stay, travel method (you can estimate).

Create your account

1. Go to hajj.nusuk.sa and select Start Registration.
2. Choose your country of residence from the serviced-countries list and confirm it with the checkbox.
3. Enter your email, agree to the terms and privacy policy, and select Create Account.
4. Type the one-time code (OTP) emailed to you. Nothing arriving? Check spam, then use Resend once the timer allows.
5. Set your password. It needs at least 8 characters, one uppercase and one lowercase letter, a number and a special character (@#$%*&).

Documents & application

Signed in, you'll work through a series of screens. Take them in order and use Save & Continue Later freely:

1. Passport scan. A clear, flat, glare-free image of the photo page (commonly around 800×400 pixels and under 1 MB), with the two machine-readable lines at the bottom fully visible.
2. Personal photo. The strict one — 200×200 pixels, pure white background, commonly under 18 KB. A rejection here blocks everything; fix it in minutes with NusukPhotos.
3. Personal information. The portal reads your passport and pre-fills your details. Check every field against the passport, correct errors, then confirm accuracy.
4. Proof of residence. Upload one accepted document (residency card, work visa, employment contract, lease or property record).
5. Contact details. Mobile number, address, social status, an emergency contact and your nearest embassy.
6. Occupational details. Occupation, employer, sector.
7. Arrival details. Expected entry date, duration of stay, travel method.
8. Background details. Previous Saudi visas, relatives in the Kingdom, other nationalities, past travel.
9. Accessibility & health. Declare wheelchair access, Braille or sign-language needs, plus conditions like diabetes, blood pressure, heart conditions or asthma, and any allergies. Answer honestly — this shapes the support you receive during Hajj.
10. Summary & submit. Review everything, tick the consents (data use, tentative approval, vaccination certificate, terms) and select Submit, then Confirm Submission.

Verification & what your status means

After submission, My Profile shows one of three states:

• Under Verification — the authorities are reviewing your application. This takes from about 24 hours to several weeks, depending on volume.
• Verified — you're through, and category selection unlocks.
• Rejected — the reason arrives by email (a non-compliant photo is the classic). Fix it and you return to Under Verification.

Adding family members

One account — the admin — can manage the whole family's applications, packages and payments (commonly up to seven members plus yourself; the exact limit can vary by season). For each member: Add a new family member → their email → relationship → country of residence. They receive a one-time code to activate, then you complete their documents and application exactly as your own.

Categories & the e-wallet

Once verified, two preparation steps decide how smooth package day is:

1. Mark a preferred category. Luxury (5-star hotels in Makkah and Madinah, ~10 days), Premium (4-star, ~10 days) or Standard (3-star or residential, ~14 days). Note whether a package is shifting (hotel changes between phases) or non-shifting.
2. Activate and fund your e-wallet. Top up by credit card (instant, small processing fee) or bank transfer to the personal Nusuk IBAN shown to you — keep that IBAN confidential. International transfers can take up to about ten business days, so fund early, before sales open. Refund withdrawals go back to the original payment method, minus a small processing fee.

Booking a package

1. When sales open for your country, use Filter Packages — category, distance from the Haram, Mina camp zone, provider, duration, price.
2. Open View Details and read everything: accommodation, Mashair camps, transportation, what's included, what's excluded, what costs extra.
3. Read the cancellation policy before you pay. Policies differ per package.
4. Select Configure, set your Makkah and Madinah preferences and any flight options, and pay from your wallet.

• Your wallet balance must cover the full price — there is no pay-later.
• Every group member must be verified before booking.
• Confirmation can take up to five minutes — don't refresh-panic.

Common problems (and what actually fixes them)

Official support, if you need it: live chat on the platform, support@hajj.nusuk.sa or +966 9200 31201.

Frequently asked questions

Is registering on hajj.nusuk.sa free?

Which countries register through Nusuk Hajj?

Does registering guarantee I will perform Hajj?

How long does verification take?

When does registration open for the next Hajj?